⬙ Operations
Operations is a Scale-phase founder capability in the SKILLOS registry (category: original). Cross-references: 4 frameworks, 4 key metrics, 5 templates, 2 case studies, 3 mastery signals. Substrate applicability: 197 countries × 60 verticals × 99 SKILLOS sectors.
🔧 Frameworks
- OKR Framework (Liz Wessel/Google Method)
- Outcome-Led Hiring
- Board Deck Architecture
- Investor Update Formula
📊 Key Metrics
- OKR completion rate (target 70%)
- Time-to-productivity for new hires
- Board meeting preparation time
- Decision velocity (time-to-action)
📋 Templates
- OKR template (company → team → individual)
- Job description outcome format
- Interview scorecard
- Board deck template
- Monthly investor update
💡 Case Studies
Andy Grove invented OKRs at Intel in the 1970s; John Doerr carried the method to Google in 1999 — OKR adoption now covers 75% of Fortune 500 companies
Bezos's two-pizza team rule — no team larger than can be fed by two pizzas — was a deliberate defence against coordination overhead
Job descriptions should lead with outcomes, not tasks. Not 'manage social media' but 'grow organic follower base 50% YoY with <$5K/month spend.' Bias reduces when criteria are outcome-based.
🎯 You've mastered this when…
- Team consistently hits 70% of ambitious OKRs
- New hires productive in <30 days
- Board meetings surface strategic issues, not status updates
Related skills in the Scale phase
Frequently asked about Operations
What phase of the founder journey does Operations belong to?
It is a Scale-phase skill in the SKILLOS registry. The seven phases are Foundation, Discovery, Capital, Build, Growth, Revenue, and Scale.
What are the most useful frameworks for Operations?
The four canonical frameworks are: OKR Framework (Liz Wessel/Google Method); Outcome-Led Hiring; Board Deck Architecture; Investor Update Formula.
How do I know when I have mastered Operations?
Mastery signals include: Team consistently hits 70% of ambitious OKRs; New hires productive in <30 days; Board meetings surface strategic issues, not status updates.
Which sectors does this skill apply to?
All 99 SKILLOS sectors — from AI & Machine Learning to Emerging Consumer Technology. The skill applies across every vertical in AJG's substrate of 197 countries and 60 commerce verticals.