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A Bengaluru-based sustainable fashion brand (organic cotton, natural dyes, traditional Indian weaving techniques) had 40,000 Instagram followers in EU markets but no EU sales channel. They had been shipping individual orders through India Post (2-4 weeks delivery, inconsistent tracking) and losing sales due to poor customer experience.
AJG designed a Shopify EU D2C strategy. Shopify store configured for EU market: EUR pricing, EU VAT display (OSS registration in Ireland), EU-compliant returns policy (14-day right of withdrawal per EU Consumer Rights Directive), GDPR-compliant cookie consent, multilingual capability (English, German, French). DHL Express shipping from Bengaluru for premium speed. EU 3PL (third-party logistics partner) in Netherlands for bulk stock pre-shipped to EU for faster delivery to EU customers. Instagram shopping integration for EU audience.
Shopify EU store launched month 3. Year 1 EU D2C revenue: EUR 820,000. Year 2: EUR 1.9M. Average order value: EUR 89. EU market split: UK 28%, Germany 24%, Netherlands 18%, France 16%, Sweden 14%. EU 3PL Netherlands enabled 2-3 day delivery to major EU markets — EU customer satisfaction scores 4.8/5 vs 3.2/5 for direct India Post shipping.
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