Frequently Asked Questions

Submit a mandate at mandate-submit.php. Provide: (1) your role (buyer or seller), (2) product description and HS code if known, (3) quantity and frequency, (4) target market or source country, (5) your requirements (certifications, quality standards, payment terms). AJG will review and respond within 5 working days.

For a seller mandate: product name, HS code (if known), quantity available, certifications held (ISO, GMP, CE, etc.), preferred Incoterm, target markets. For a buyer mandate: product specification, quantity required, frequency, budget range, quality certifications required, preferred origin country, preferred payment terms.

Timeframe varies significantly by product and market: commodity agro-food mandates may complete in 4-8 weeks; manufactured goods mandates typically take 8-16 weeks for first shipment; pharmaceutical market entry (requiring regulatory approvals) may take 12-24 months. AJG provides a realistic timeline assessment at mandate acceptance.

AJG focuses on commercially viable mandates. Minimum mandate value: USD 50,000 per transaction. For SME exporters, AJG recommends consolidating with other exporters under a group mandate or participating in the AJG Academy to build export readiness first.

Primary corridors: India-EU (27 member states), India-UAE, India-UK, India-USA, India-Singapore, India-Japan, India-Australia, India-South Africa, India-East Africa. AJG can facilitate trade across all 185 countries and 273 FTAs indexed on the platform, but these primary corridors are the deepest expertise.

AJG conducts standard due diligence including: business registration verification, sanctions screening (OFAC, EU, UN lists), Dun & Bradstreet credit check, bank reference check, and ECGC/Coface country and buyer risk assessment. For high-value mandates, AJG requires audited financial statements from the counterparty.

AJG' mandate scope covers: counterparty identification, introduction, negotiation facilitation, documentation guidance, FTA route optimisation, regulatory compliance guidance, and payment structure recommendation. Physical logistics, legal contracts, and banking are handled by the principals' own service providers.

If a mandate does not result in a completed trade transaction, AJG earns no commission. There is no cancellation fee or break-up cost. AJG reserves the right to withdraw from a mandate if it determines the mandate is not commercially viable, the principals are not acting in good faith, or regulatory barriers make completion impossible.

Yes — and this is AJG' most efficient route. When a buyer mandate and a seller mandate match (same product, compatible volumes, compatible quality specs and certifications), AJG can work both simultaneously, accelerating the matching process.

An active mandate is a mandate currently being worked by AJG — where a principal has been accepted, counterparty search is underway, and AJG is actively facilitating the connection. Active mandates are listed (in anonymised form) on active-mandates.php.

All mandate submissions are treated as confidential. AJG does not disclose principal identities to third parties without written consent. NDAs are executed with principals on request. AJG' online systems are secured and mandate data is not shared with any third party.

Yes. A multi-country mandate is priced with a higher commission rate to reflect the additional complexity and the value of multi-market access. AJG will specify which markets are covered in the mandate agreement.

A mandate is a specific trade transaction AJG is facilitating. A franchise is an ongoing relationship where a franchisee uses the AJG platform and brand to originate and work mandates in their territory. Mandate commissions go to AJG; franchise arrangements share commissions between AJG and the franchisee.